Refund Policy
Approved Refunds
Refunds are issued in the following circumstances:
- Cancellation requested within 12 hours of purchase
- Item arrives damaged or defective (within the 30-day warranty period)
- Order is lost in transit and confirmed undeliverable by the carrier
- Minimum production threshold is not met, in which case all pre-orders are automatically refunded in full
Processing Time
Approved refunds are processed within 3-5 business days. Funds are returned to your original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.
Partial Refunds
In rare cases where only part of an order is affected — for example, missing plush ingredients — we may issue a partial refund or ship replacement pieces at no charge, whichever you prefer.
Non-Refundable
- Orders cancelled after the 12-hour window
- Shipping costs on orders refused at delivery
- Customs duties or import taxes already paid
- Damage resulting from misuse or normal wear
Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you still haven't received it, contact your bank first, then reach out to us with your order number and we'll investigate.